“Hello. Thanks for calling XYZ, how can I help you today? I’d be more than happy to go over your account with you, just give me a few seconds here to pull it up.”
Did you just hear a voice in your head that was about 2 octaves higher than any normal person would speak? Could you hear the faux sincerity?
“There’s his beer, just bobbing in the water, so Willie T. starts leaning over the side of the boat to get it but the waves are keeping it just out of reach. We are laughing our asses off at him! So he stretches out a little bit more, almost there, almost there and BOOM, the boat tips and dumps us all in the lake.”
What voice did you hear then? More relaxed, laid back and conversational?
The switch just got flipped.
When you are having a conversation with friends, you don’t put on those professional airs. So why do it any other time?
When you flip that switch into professional mode, it’s easy to lose yourself. You become this version of yourself that only comes out in that environment. You become a caricature of you.
The word authencity has been a buzzword for a while now but this is how it applies in relational communications.
When you are speaking to people in your work, be that a sales pitch, a meeting, a presentation or to a client, do what I have always told people to do: BE A HUMAN BEING FIRST.
You know you can see through it when others do it so what makes you think they can’t see through it when you do it?
Having a conversation with one person is the same as having a conversation with large audiences. They want to see the real you, they want to trust you, to believe you and to connect emotionally with you.
When you flip this switch to professional, it’s as if you are trying to turn off real emotions, put up a shield and insert fake emotions. You know what I mean, the insincere laugh; the overstated “mm hmm”; and the way over expressive facial expressions.
Find a way to park that switch between the two. Put some of you, of your personality, your genuine emotions into the game.
That’s how we relate as people.