September 13, 2021

I spent 9 years as Assignments Manager at a TV station. I had to send crews places they didn’t want to be going, doing things they didn’t like to be doing at times they didn’t want to be doing them which often incurred overtime. I’ve heard my share of complaints.

But over the course of time I’ve had those rare employees who never complained. One in particular was unshakeable. Whatever I requested, he did, without any pushback and always came back smiling and laughing. He was just a good soul and is still a friend.

So when he came to me one day pulling me aside to request reassignment from a certain reporter I had paired him with for the day, I listened. I knew that if HE had complaints about working with this person, there really had to be issues that needing addressing.

We chatted, I reassigned him, and I took the concerns to the News Director, who dealt with them.

This guy was the pulse of how people were doing in many ways. I would engage him in light conversation so he had no idea I was gaining information about how people were working out. Little bits he would share would show me where to emphasize guidance/training to help new employees reach their potential.

Bitching, moaning and groaning is going to happen in any job but when the RIGHT person bitches, you need to pay attention. They are going to give you insight and possibly even validate things you may have heard from the person on your team who would bitch if you gave them a million dollars because it was green and wrinkled.

Lewis D. Chaney

GET TO THE DAMN POINT

About the Author Lewis Chaney

A TEDx Alumnus with over 25 years in TV broadcasting, advertising, and filmmaking, Lewis D. Chaney has mastered the art of getting to the damn point.

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Most companies are wasting an enormous amount of TIME & MONEY on employees with poor communication skills.

Get To The Damn Point teaches your employees how to SAY LESS and BE HEARD MORE - meaning higher meeting ROI, empowered employees, and stronger salespeople.

Lewis D Chaney of GET TO THE DAMN POINT speaks at TEDx Evansville
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